I had an extremely unpleasant experience with Samsung. They got
it wrong many, many times.
My Samsung digicam broke down after just several days. They said
that it was a simple problem and that it would be fixed within 'a
couple of days' and that they would contact me 'as soon as
possible'.
After nearly two weeks, they still hadn't called me. Strike
One.
I then called their customer service and asked about the status of
my repair job. The girl said that she would get back to me 'as soon
as possible'. Four hours later, with the end of office hours
nearing, they still hadn't called me. Strike
Two.
I was starting to get agitated when I called them again. This time,
the customer service girl mocked my name. In her words: 'Eh sir,
how to spell your name ah? You name very funny leh...'
Basket... I didn't ask for my name to be insulted. Strike
Three
So I scolded that girl and demanded the information I sought. She
eventually panicked and told me that my camera had already been
fixed and was sitting idle. As it turns out, some idiot who was
supposed to call me neglected to do so. Strike
Four.
I went down to the Samsung repair center near IMM and blasted the
customer service manager to hell. He promised me a full
investigation and promised to get back to me 'the next day'.
Well, it took him three days to do so. Strike
Five
At this point I blew my top off and demanded a one-to-one exchange
for my defective camera. He told me that if I faxed him the
warranty and receipt slips, he would have it ready for me 'in a
couple of days'.
After one week, there was still no reply from him. Strike
Six.
At this point in time, I totally lost all my cool. I wrote an
incredibly long and scathing email to their customer service. I
can't remember exactly what I put in, but it was something along
the lines of:
... the way I see it, considering
the experience I had with your personnel, it's either:
A) It is the Samsung culture to treat all your customers with such
contempt, or
B) I'm being singled out for some unknown reason.
So which one is it?
Get back to me really, really soon, or I shall refer this matter to
CASE.
Eventually, I did get what I wanted.
I'm never buying Samsung products again. 
